Legal information
Returns and refunds policy
Final currency-exchange transactions
Because the foreign-exchange market is dynamic, currency-exchange transactions completed and accepted at the counter are final. There is no return, refund, or reversal because of a later rate movement, change of mind, or regret.
Errors identified at the counter
We address a demonstrable counting or rate error only when it is raised before leaving the counter and during the same transaction. Our team will promptly verify the receipt, count, and confirmed rate.
Non-genuine foreign banknotes
If a foreign banknote delivered by Inmonex proves non-genuine, you must present the transaction receipt and the physical note within 48 hours following the transaction. We will address the claim subject to physical verification and any measures required by law.
Errors attributable to Inmonex
Inmonex will review operational errors attributable to it and, where appropriate, make a reasonable correction based on transaction records and applicable regulations.
Precious-metal purchases
A metal purchase is completed after physical evaluation and the customer's acceptance. Once payment has been made, the transaction is final and does not allow a return or repurchase because of a later price movement or regret.
How to submit a claim
You may submit a claim through WhatsApp, email, or at a branch. Include the date, branch, transaction receipt, and a clear description of the issue. We aim to respond within 5 business days; this target does not limit necessary physical or regulatory verification. Email us at inmonexpa@gmail.com.